Frequently Asked Questions

Get the scoop on general banking questions, becoming a member, loans, credit cards, and more.

Do I get a debit card with my account?

Debit cards are offered for checking accounts. Please give us a call at (712) 277-1440 if you would like to request a debit card.

How can I order (or reorder) checks?

Members can now order checks from our website! Click here to order checks. By clicking this link you will be taken to the Main Street link for your check reorder. The ABA or routing number is populated for you with the correct Sioux Valley number. You will need to input your account number as it appears on your checks (exclude the 0’s in front of your number). Once you select submit you will be able to verify the information on your check and proceed with making any changes and ordering your checks! Send to the reorder check link.

Where can I access my Mastercard credit card activity and statements?

Sioux Valley members who have our Mastercard credit card can now access their credit card activity and statements via our On-line Banking. Simply log into your on-line banking from our website and click on the gray area of your credit card tab and you will be taken to your Mastercard information!

Can I have more than one certificate?

Members can have as many certificates as they would like.

Should I notify Sioux Valley if I am traveling out of state and plan on using my card?

Yes. Please come into any of our branches to get a travel plan added onto your card. Or, please give us a call.

How do I set up bill pay?

My debit card was lost/stolen, who do I contact?

Please contact us at (712) 277-1440

How can I reset my pin?

If you would like to reset your pin please call 1-800-992-3808

My Credit Card was Lost/Stolen, who do I contact?

Please call 1-855-651-7813 if you either lost your credit card or it got stolen.

How do I navigate Online Banking?

How can I pay my bills, schedule a payment date, or set up recurring payments?

How do I navigate Mobile Banking?

How can I do a mobile deposit?

Can I open an account online?

Due to Federal requirements you must open your account “in-person” at one of our three convenient locations. Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

Getting Started

LEARN MORE ABOUT THE CREDIT UNION DIFFERENCE

Credit unions are a great choice for folks who want a community-based place to bank. What’s more, when you bank with a credit union, you own part of the organization, rather than shareholders on Wall Street.

DISCOVER OUR SERVICE AREA

Live or work in one of the counties that we serve.

VISIT US

Stop in at one of our 3 locations with the documents listed below to get started today.

BRING WITH YOU

An unexpired, current photo ID.
A utility bill, paystub, or awards letter showing your current address to prove residency.
$25.00 minimum deposit for a regular share account (junior share account is $10.00). Cash deposits are preferred, but we also accept card payments. Check deposits are subjected to our check hold policy.